‍Last updated: September 2026

Online purchasing is not yet available on wolfgrex.com. This Shipping Policy will apply from the moment it is activated.

1. Shipping Destinations
At launch, WOLFGREX will deliver to selected destinations within the European Union. Delivery to the United Kingdom, the United States and other destinations may be added in the future. Available destinations will always be shown at checkout and may vary by product and fulfilment method.

2. Order Preparation
Orders are prepared for dispatch after payment has been successfully confirmed. Preparation times may vary according to product availability and order volume and will be indicated on the product page or at checkout.

3. Delivery Times
Estimated delivery times will be displayed during the purchase process and confirmed in the order confirmation. Unless a different delivery date is agreed, WOLFGREX will deliver orders without undue delay and no later than 30 days from the order date. If an order is not delivered within the agreed period, the customer may set an additional reasonable period for delivery and, if the order is still not delivered, cancel the purchase and receive a full refund.

4. Shipping Costs
Applicable shipping costs will be shown before the order is completed. Where free shipping or promotional delivery conditions apply, the relevant conditions will be displayed at the time of purchase.

5. Customs, Duties and Taxes
Orders delivered within the European Union include VAT and are not subject to customs duties. Where delivery outside the European Union becomes available, the checkout will clearly state whether duties and import taxes are included in the price or payable by the customer on delivery.

6. Delivery Problems
If a shipment is delayed, lost or otherwise affected during transport, please contact help@wolfgrex.com. For consumers, the goods travel at WOLFGREX's risk until they are delivered to the customer or a person designated by them. WOLFGREX will work with its shipping and logistics providers to resolve the issue and, where appropriate, will send a replacement or issue a refund.

7. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information. If an order cannot be delivered because the information provided is incorrect or incomplete, additional costs for redelivery may apply, subject to applicable consumer law.

8. Damage During Transport
If a package arrives visibly damaged, we recommend noting it with the carrier upon delivery where possible, taking photos and contacting help@wolfgrex.com as soon as possible. This helps us resolve the issue faster and does not affect your statutory consumer rights.

9. Consumer Rights
Nothing in this Shipping Policy limits mandatory consumer rights relating to delivery, conformity, withdrawal or refunds.